Privacy Policy
1. Introduction
Matio is a math learning app for children ages 4–8, built around Mat (math) and Learn · Solve · Grow. This Privacy Policy explains how we collect, use, disclose, and protect information when you or your child uses the Matio mobile application (iOS and Android), this website, and related services (together, the “Services”).
We designed Matio with families and classrooms in mind. We collect only what we need to run the app, support learning progress, and improve the experience. We do not sell personal information, and we do not display third-party advertising to children within the app.
By using the Services, you agree to this Privacy Policy. If you do not agree, please do not use the Services.
2. Who we are
Matio is operated by the team responsible for developing and publishing the Matio application. For privacy-related questions, requests, or complaints, contact us at support@matio.app.
This website (matio landing pages) may be hosted on standard web hosting or cloud infrastructure. The mobile app may store data locally on your device and, where enabled, sync limited account or progress data through secure backend services.
3. Children and parental consent
Matio is intended for use by children under the supervision of a parent, guardian, or authorized educator. We comply with applicable children’s privacy laws, including the U.S. Children’s Online Privacy Protection Act (COPPA) where it applies, and similar frameworks in other regions.
What we expect from adults
- A parent, guardian, or school official should set up and manage use of Matio for children who cannot provide meaningful consent on their own.
- Profile names, avatars, and progress are meant for learning purposes inside the app—not for public social networking.
- We do not knowingly collect more personal information from a child than is reasonably necessary to participate in the educational activities offered by Matio.
Parental rights
Parents and guardians may review, correct, or request deletion of a child’s information associated with a profile, subject to technical and legal limits. See Section 8 and Section 11 for how to contact us.
If you believe we have collected information from a child without appropriate consent, email support@matio.app and we will take steps to delete it promptly.
4. Information we collect
The information we collect depends on how you use Matio. We group it as follows:
4.1 Information you provide
- Learner profiles: display name or nickname, optional avatar or character choice, and language preference.
- Learning progress: games played, categories visited, difficulty levels selected, scores, completion status, and in-app achievements or streaks stored to support continuity across sessions.
- Support communications: if you email us, we receive your email address, message content, and any information you choose to include.
We do not require a child’s full legal name, home address, phone number, or email address to use core learning features.
4.2 Information collected automatically
- Device and app data: device type, operating system version, app version, language settings, and general performance or crash logs to keep Matio stable.
- Usage data: aggregated or pseudonymous analytics such as session length, feature usage, and error events—used to understand which activities work well and to fix bugs.
- Website data: if you visit this marketing site, we may collect standard server logs (IP address, browser type, pages viewed) and, if we enable cookies in the future, cookie preferences as described at that time.
4.3 Information we do not collect
- Precise geolocation tracking for advertising purposes.
- Contacts, photos, microphone, or camera access unless a specific feature clearly requires it and you grant permission in the app (most Matio games do not require these).
- Payment card details within the child-facing experience (see purchases below).
4.4 Purchases and subscriptions
If we offer paid features, subscriptions, or in-app purchases in the future, payment processing will be handled by Apple App Store, Google Play, or another authorized payment provider. We receive confirmation of purchase status, not your full payment credentials.
5. How we use information
We use information to:
- Deliver and personalize math learning activities across eight learning paths (e.g., counting, shapes, addition, patterns).
- Remember profiles, difficulty settings, and progress between sessions.
- Operate, maintain, secure, and improve the app and website.
- Respond to support requests and communicate important service updates.
- Comply with law, enforce our Terms & Conditions, and protect users and our rights.
- Produce aggregated, de-identified statistics that do not identify individual children.
We do not use children’s personal information for behavioral advertising. We do not profile children for marketing to third parties.
7. Storage, retention, and security
Where data is stored
Data may be stored on your device (local storage) and, when account or sync features are enabled, on servers operated by us or our hosting partners. Those servers may be located in countries other than where you live.
Retention
We keep information only as long as needed for the purposes described in this policy, unless a longer period is required by law. You may delete profiles within the app where that option is available, or contact us to request deletion.
Security
We use reasonable administrative, technical, and organizational measures designed to protect information, including encryption in transit where supported. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.
8. Your rights and choices
Depending on where you live, you may have rights to:
- Access personal information we hold about you or your child’s profile.
- Correct inaccurate information.
- Request deletion of information, subject to legal exceptions.
- Object to or restrict certain processing.
- Withdraw consent where processing is consent-based.
- Lodge a complaint with a data protection authority.
To exercise these rights, email support@matio.app with enough detail for us to verify your relationship to the account or profile. We will respond within the timeframes required by applicable law.
Device permissions
You can manage app permissions through your device settings (e.g., notifications). Uninstalling Matio removes locally stored app data from that device, though backup or synced copies may persist until deleted from our systems.
9. International users
Matio is available in multiple languages, including English, Spanish, French, German, and Mandarin. If you access the Services from outside your home country, your information may be processed in jurisdictions with different data-protection laws. Where required, we implement appropriate safeguards for cross-border transfers.
10. Changes to this policy
We may update this Privacy Policy from time to time. When we make material changes, we will post the updated policy on this page with a new “Last updated” date and, where appropriate, provide additional notice in the app or by email. Continued use of the Services after changes become effective constitutes acceptance of the revised policy, unless otherwise required by law.
11. Contact us
For privacy questions, parental requests, or data subject inquiries, email support@matio.app.
See also our Terms & Conditions and home page.